To follow up from Denola Burton’s Feedback Torch Talk in early June, our Developing Leaders and Developing Professionals recently held a panel discussion filled with practical tips and ways to give and receive feedback.
Here are 5 quick takeaways from the session to integrate into your practice of giving and receiving feedback:
1.Giving feedback? Read the room (even if it’s a virtual room!).
- Ask the receiver how their day is going to gauge their mood.
- Look for cues and body language to see if the receiver of the feedback seems open to receiving it.
- Ask yourself three questions before reaching out to your audience:
- 1.) Who am I talking to?
- 2.) Why does this matter to them?
- 3.) Why is it relevant for them to know right now?
- In virtual environments, pick up the phone and chat directly since emails and texts can be difficult to detect tones.
2. Looking to receive feedback? Get specific with your questions.
- What exactly do you want to know? Consider SMAART goals and incorporate those into your ask.
- What are your intentions and how can feedback help you grow into your next role? Here are a few examples:
- I’m interested in this _______position. What skills would you be looking for in this role?
- How could I do this task better?
3. In a new position/new company? Build rapport to help create a positive environment.
- Show your interest in your peers as people and build positive relationships.
- Ask questions! Build credibility and learn about the areas of opportunity in the company.
- How is success measured on the team? Learning the ins and outs can help you be an engaged team member.
4. Play to others’ strengths to give constructive feedback.
- Have you or your team taken any personality assessments such as Strengths Finder or Myers-Briggs? Leverage these assessments to help you understand your peers. For example, some people respond best to facts and data, while others respond better to empathy. Taking a specialized approach can help the receiver be more open to your feedback.
5. Rebecca, Amna and Nikki recommend these books to help improve your feedback skills:
- Leading Without Authority: How the New Power of Co-Elevation Can Break Down Silos, Transform Teams, and Reinvent Collaboration by Keith Ferrazzii and Noel Weyrich