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Giving and Receiving Feedback With Denola Burton

Sheryl Sandberg once said, “We cannot change what we are not aware of, and once we are aware, we cannot help but change.” Feedback is a significant component of both our Pass the Torch mentoring relationships and our day-to-day work. Not only can feedback help increase our awareness, but it can also help strengthen relationships with our peers and is a helpful tool to have in our toolbox.  

Recently, Pass the Torch’s own Board Member and founder of Enhanced DNA: Develop.Nurture.Acheive, Denola Burton, joined the Developing Professionals for a session about coaching and giving and receiving feedback.

Denola introduced us to two helpful models to enhance our feedback and coaching skills:

BICA Model
The BICA Model

In the BICA model for providing feedback, Denola explained that one of the most important aspects of sharing feedback is using facts to help first identify the behavior that you’d like to see changed. Denola added that it is best to give feedback in a calm state. If we are emotional when we provide feedback, we are more likely to receive an emotional response. 

GROW Model
The GROW Model

In the GROW coaching process model, Denola shared that the foundation of building a solid coaching relationship is through building trust.

By using these models, you can say anything to anyone about anything if it is said in the right way. Applying these models will help you frame your discussions more positively and help you to build better relationships with your colleagues, team members and mentees. 

Denola also added an extra letter “A” to the SMAART  goal acronym (specific, measurable attainable, accountable, Realistic, Timely), which stands for accountability. Adding accountability to your goal will help make you more likely to achieve it.

No matter where you are in your career journey, giving and receiving feedback is an invaluable skill. Join us Thursday, June 24 at 6 p.m. for a live panel discussion about feedback with both the Developing Professionals and Developing Leaders!